TERMS AND CONDITIONS OF SALE

1. Last updated: February 2026
2. These general conditions ("Conditions") govern the use of the website and the sale of products by Quincaillerie Pont Mercier (2025) Ltée ("we," "our," or "us"). The site is operated from Quebec, Canada.
3. If you are a consumer within the meaning of the Consumer Protection Act of Quebec, certain provisions of this law cannot be waived and take precedence over these Terms.
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5. Merchant Information
6. 1. 
      
   2. Company Name: Quincaillerie Pont-Mercier (2025) Ltée.
   3. Address : 555 Av Lafleur, Lasalle,
   4. Telephone : 514 366-2840
   5. Email : info@pontmercier.com
7. Site Usage
8. You agree to use this site lawfully and in accordance with these Terms. It is prohibited to attempt to compromise the security of the site or disrupt its operation.
9. Products
10. -  We strive to provide accurate product descriptions. However:
11. • Images are for illustrative purposes only
    • Specifications may change without notice
    • Errors may occur

Prices and Taxes

All prices are shown in Canadian dollars (CAD).

Applicable taxes (GST and QST), as well as shipping and handling fees, are added at checkout.

The total price payable is clearly displayed before order confirmation, in accordance with Quebec law.

Orders

Any order placed online constitutes a contract within the meaning of the Consumer Protection Act.

We reserve the right to refuse or cancel an order, including in the following cases:

12. • Product is unavailable
    • Pricing or description error
    • Suspected fraud or unauthorized transaction

If an order is cancelled after payment, a full refund will be issued using the original method of payment.

Payment

Payment must be made in full at the time the order is placed.

Accepted payment methods are displayed on the site. Transactions are processed through secure payment systems.

Delivery

Delivery times are provided for information purposes only.

If we do not deliver the product within 30 days of the stated delivery date (or within 30 days of the order if no date is specified), you may cancel the contract in accordance with the Consumer Protection Act and obtain a full refund.

The risk of loss or damage transfers to the consumer upon delivery.

Returns and Refunds

Subject to your rights under the law:

13. • Return requests must be made within 30 days
    • Products must be new, unused, and in their original packaging
    • Certain products may be excluded (e.g., special orders, clearance items, electrical or safety products)

Return shipping costs are the responsibility of the customer, except in cases of our error or a legal obligation.

Warranty

Products are covered by the legal warranties provided under Quebec law, including:

14. • The warranty of quality
    • The warranty of normal use and reasonable durability

Any manufacturer’s warranty is in addition to, and does not replace, the legal warranties.

Limitation of Liability

Nothing in these Terms limits the rights granted to consumers under the Consumer Protection Act.

To the extent permitted by law, we are not liable for indirect or consequential damages. Our total liability shall not exceed the price paid for the product concerned.

Intellectual Property

All site content (texts, images, logos, graphics) is the exclusive property of Quincaillerie Pont-Mercier (2025) Ltée. and may not be used without prior written authorization.

Protection of Personal Information

Personal information is collected and used in accordance with applicable Quebec laws and our Privacy Policy, which forms an integral part of these Terms.

Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

Amendments

We reserve the right to modify these Terms at any time. The version applicable to an order is the one in effect at the time of purchase.

Contact Us

For any questions or complaints:

Quincaillerie Pont-Mercier (2025) Ltée

555 Av Lafleur, Lasalle, H8R 3J3

info@pontmercier.com

514 366-2840